Motorola Forgot To Delete Secret Information Off Xoom

MOTOROLA (NYSE: MMI) has publicly announced that about 100 Xoom devices were not cleared of all of the original owners content during the refurbishing process. About 100 Motorola Xooms were sold to Woot.com between October to December 2011 were the only tablets affected. According to Motorola, any information may be vulnerable, including: photographs, documents, passwords, usernames and more.

In their press release, they deeply apologized: “Motorola sincerely regrets and apologizes for any inconvenience this situation has caused the affected customers. Motorola is committed to rigorous data protection practices in order to protect its customers, and will continue to take the necessary steps to achieve this objective.”

Motorola is offering customers who purchased and then returned a Motorola XOOM Wi-Fi tablet to Amazon.com, Best Buy, BJ’s Wholesale, eBay, Office Max, Radio Shack, Sam’s Club, or Staples and a few other independent retailers between March and October 2011 a complimentary two-year membership of Experian’s ProtectMyID Alert to mitigate any risks. Original owners are advised to contact Experian at 1-866-926-9803 to sign up for the credit monitoring service. These original owners are also advised to take precautionary measures to protect their identity, such as changing their email and social media passwords. Original owners who performed a factory data reset prior to returning the device are not impacted.

If you purchased a refurbished Motorola XOOM Wi-Fi tablet from Woot.com between October and December 2011 you are encouraged to visit motorola.com/xoomreturn or to call Motorola Mobility Customer Support at 1-800-734-5870, select Option 1, in order to determine if their tablet is affected.

To view the Press release from Motorola, please visit this site: http://preview.tinyurl.com/7amzn3p

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